We are your outsourced IT department
Our team of highly skilled professionals; which is made up of engineers, consultants, managers, and administration personnel, will become your company’s IT Department.
We will proactively manage and monitor your entire IT environment and ensure maximum performance is experienced, risks are minimised and IT best practice is implemented.
Our team works together closely together behind the scenes so that every aspect of your IT requirements is in line with our successful standard of implementation.
A proactive approach to IT management
As an MSP we offer, proactive management and support of IT network-based services, applications, and equipment. As businesses become increasingly dependent on IT, the need for a reliable proactive service that allows businesses to focus on their core operations is now essential.
The scope of service provided by an MSP varies according to the customer’s needs and can involve simple system upgrades to full network management and support for a pre-established monthly fee. The key element is that it is preventive and proactive in nature.
Managed IT
IT Helpdesk
We provide unlimited helpdesk access to our full team of technical resources between 7am to 6pm Monday to Friday. Our Service Coordinator is your first point of contact and will ensure your IT requests are swiftly coordinated with exceptional customer service being our priority.
vCIO
Otherwise known as a Chief Information Officer, we will provide high level technical direction that is aligned with your business objectives. Your dedicated vCIO will oversee your entire IT infrastructure, ensuring everything in a business's network is firing smoothly.
Onsite Support
Our Scottsdale, AZ based engineers are available to visit your office as needed as part of our Managed Service plans. We also offer the option to have a regular site visit which will enable you to have a have a consistent IT presence for your team.
Remote Monitoring
We use leading technology remote monitoring tools that provide 24x7 monitoring, alerting and support. This service includes antivirus for your workstations and servers. Our customer portal provides you with an easy access point to manage your devices. We load every device into a database and manage the support process from day one.
Server Maintenance
Server maintenance is our top priority to ensure your server software is updated and running so that a computer network can operate smoothly and avoid downtime or loss of data. Regular maintenance will keep the server running as expected and our ongoing patch management will keep it in line with industry standard protocols.
Network Devices
We provide unlimited support and maintenance of all of your network devices such as switches, routers and access points to ensure your network is protected at all times.
Managed IT Services Done Right
Our IT specialists don’t take shortcuts. We only do things one way – the right way. You can rest assured that your information technology will be designed and implemented correctly and that your systems will be properly monitored and maintained. As a result, the technology you use to run your business will be high-performing, resilient, secure, scalable, and easy to troubleshoot.
If You Need Help, You'll Get It
In today’s fast-paced business world, it’s critical that you always have access to your IT support team and that your issues are resolved quickly. To make sure this happens, we built our company culture around providing our managed IT services clients with an effortless experience. We use modern tools, metrics, and controls to ensure we fulfill our promise that we’ll be there for you whenever and however you need us.
We'll Help You Use Technology to Solve Business Problems
You know the challenges you face and the outcomes you hope to achieve. Getting from where you are to where you want to be may seem like a daunting task. As a managed IT services client of Axio Networks, you’ll have a knowledgeable, experienced Technology Advisor by your side. Together, we’ll find ways to harness the capabilities and efficiencies made possible by technology.