Our Approach
Three Step Process
Our team of account managers and support technicians are available to provide you with the right IT for your needs in Scottsdale. We use our three-step process to ensure that we understand your needs and pain points, and then we build a plan and solution to suit you. Every solution is unique to your situation.
IT Services
Step One -
Meet and Discover
The first step in the process is meeting your company’s management and learning more about the problems that you face. We want to get a chance to know your company on a deeper level so we can better meet your IT needs. We will determine the capabilities of your current IT infrastructure and evaluate how we can help you reach your long term goals.
Step Two -
We Get Creative
After we’ve met your team and figured out what your IT problems are, we get to work on figuring out how we can provide you with the best solution. Creativity is our strong suit, and we pride ourselves on being innovative and thinking of new ways to approach problems. After developing your solution, we’ll bring it to you for evaluation and testing.
Step Three -
We Implement and Support
Once you’ve approved your IT solution, it is time for implementation. For many IT companies, this is the last step. Not for us. We believe that each IT project is a long term process. That’s why we provide continual support for our clients to help them manage their IT solutions as their business grows and evolves.
Our Philosophy
How We Support You
At Axio Networks we believe in providing the support you need, when you need it, as efficiently as possible. Our local team are highly trained and work together to resolve all support requests to your satisfaction. Our support technicians are able to provide both onsite and remote access support, whether it be for urgent technical assistance, infrastructure changes or improvements and enhancements to your IT environment. Either way, we will be providing you with the best level of support in Scottsdale.
SLA
All our support tickets use a Service Level Agreement to ensure all issues are resolved consistently within time frames. These agreements keep us accountable and all of our team work within the ITIL guidelines to provide efficient support based on your needs and priorities. Meeting these time-frames ensures that we achieve our goals of excellent customer service.
Remote Tools
Our staff are trained in using multiple remote tools to resolve your issues quickly and with a minimum of interruption. Most remote support tasks can be performed in the background without any disruption of service. Our team is also highly trained in troubleshooting issues over the phone even when remote methods may not be available. Diagnosing and resolving the issue as quickly and efficiently as possible is the core to our service.
Documentation
We document everything we can about your infrastructure to ensure that any technician can assist at any time. Ensuring that we have comprehensive information about your networks, devices and infrastructure, provides us with the tools to better support you and your ICT environment. This enables our team to hit the ground running when it comes to your support.
Take the Worry of IT Away
IT Support
Our IT support options can be tailored to suit your needs. Axio Networks has an experienced help desk team that is based in Scottsdale, we also can provide local onsite support in every city and town in Australia in addition to 24/7 real-time monitoring of your IT network. Axio Networks provides a high level of prompt IT support that is measured by a series of service level agreements (SLA).